Get in touch
We're here if you need help.
Questions about a download, not sure which toolkit is right, or something went wrong with your order - email us and we'll reply as quickly as we can.
The quickest way to reach us.
We read every message. We're a small team so replies may take one or two working days, but we will always reply.
Please don't ask us for legal advice. We're not solicitors or advocates. For formal EHCP legal support contact IPSEA or SOS!SEN - both offer free specialist advice.
Email us at
contactus@familydailytoolkit.comWhat we can help with
Download problems
If your download link expired or the file didn't arrive, email us with your order details and we'll send it again straight away.
Bought the wrong toolkit
It happens. Email us and we'll do our best to sort it out. See our refunds policy for full details.
Not sure which toolkit to buy
Use the Start Here section on the homepage, or email us and describe your situation. We'll point you in the right direction.
Feedback or corrections
If something in our guides or toolkits is wrong, unclear or out of date, please tell us. We take this seriously and update resources when needed.